Effective date: January 1, 2025
At Lake Worth Beach Water Damage, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the water damage restoration services we provide in Lake Worth Beach, Florida. If you have questions after reading this, just give us a call-we're happy to talk it through.
Information We Collect
When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you're dealing with.
We also collect some information automatically when you visit our website, like your IP address, browser type, and the pages you look at. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your request, schedule an inspection, and keep you updated on the work we're doing. If you call us about a burst pipe or a flooded basement, we need to know how to reach you and where to go.
We also use your information to improve our services, send you estimates or invoices, and-if you opt in-share occasional updates or tips related to water damage prevention. We don't sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to make your browsing experience smoother. Cookies help us remember your preferences and understand which parts of our site are most useful to visitors.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (561) 760-4158 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how people find our website and what they're looking for. These tools collect anonymous data such as page views, time on site, and general location. They don't identify you personally.
We may also use third-party services for scheduling, invoicing, or customer communications. These providers only get the information they need to perform their specific tasks, and they're required to keep it confidential.
Data Sharing and Disclosure
We don't sell, rent, or trade your personal information. We only share it with trusted partners who help us run our business-like scheduling software or payment processors-and only to the extent needed to serve you.
We may also disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our team, our customers, or the public.
Data Retention
We keep your personal information for as long as we need it to provide our services and meet legal or business requirements. For example, we retain job records and invoices for a reasonable period so we can handle any follow-up questions or warranty claims.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption where appropriate, and limiting access to only those team members who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your data and review our practices regularly.
Your Rights
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, just contact us using the details at the bottom of this page. We'll respond as quickly as we can, usually within 30 days.
Children's Privacy
Our services are meant for adults and property owners. We don't knowingly collect personal information from children under 13. If you believe a child has shared information with us, please reach out so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page and update the effective date at the top.
We encourage you to review this policy periodically. If you keep using our website or services after changes are posted, that means you accept the updated policy.